The primary purpose of the Job

The IT Applications Assistant Manager is the focal point for managing the implementation and support of core applications at Jollibee Vietnam. The position is responsible for effectively analyzing, planning, developing, organizing, and leading teams in support of production applications while managing risk, workload, scope, capacity, schedule, and budget.

This position also works closely with project sponsors, business and technical partners, subject matter experts, end users, technical resources (internal and third-party vendors), senior management, and executives in the delivery and support of applications that ensure that the needs of business users are fully addressed, and continuous improvement is being achieved.

Key Accountabilities

• Managing an application portfolio and associated
• Identifying opportunities for application optimization, redesign, or process improvement - focused on collaboration systems and internal
• Providing application administrative support across applications as
• Partnering with business stakeholders, vendors, and IT management to provide a strategic vision for new and supported applications and create system roadmaps and business
• Addressing the various needs, concerns, and expectations of stakeholder groups in planning and executing projects, meeting project requirements, and creating project
• Manage and balance the scope, quality, schedule, budget, resources, and risks of Application function performance.
• Building a strong technical culture around our business systems that emphasizes technical excellence, rapid iteration, strong security, and frictionless user
• Manage application maintenance outsourcing & software contract agreements; Implement and monitor standards around scope management, service level agreements (SLA), ensure compliance to mitigate risk, increase service/business Impact.

Essential requirements:

• 2+ years of experience in an Applications Assistant Manager or similar role preferably supporting a
• Deep hands-on experience with application implementations, enhancements, and
• Experience managing CRM and ERP systems is an
• Strong communication skills, with the ability to clearly explain system changes and functionality to all stakeholders.
• Experience setting up ongoing procedures for the collection and review of project statuses and goals.